A Home Care Package (HCP) is a government-funded program that provides support to older people who need assistance to live independently at home. The Australian Government funds these packages to help with daily tasks, health needs, and personal care. Services vary based on individual needs, ensuring that people receiving aged care services get the right level of support.

Who is Eligible for Home Care Packages?

Home Care Packages are for older people who need help to stay in their homes. The eligibility depends on an assessment by the Aged Care Assessment Team (ACAT) or Aged Care Assessment Service (ACAS) in Victoria. Factors considered include:

• Age (usually 65 years or older, or 50 years for Aboriginal and Torres Strait Islander people).
• The level of care required.
• Ability to manage daily activities without support.

Once approved, individuals are placed in a queue until a package becomes available.

How Do Home Care Packages Work?

The Department of Health and Aged Care oversees the allocation of Home Care Packages. The program offers four levels of care, from basic to high support. These levels determine the funding amount. People can choose an approved aged care provider to manage their care. The provider helps create a plan based on individual needs, ensuring that care services in Australia meet aged care quality standards.

The Aged Care Quality and Safety Commission monitors providers to ensure high-quality care and safety. People receiving aged care services can also seek support from the Older Persons Advocacy Network (OPAN) for any concerns about care quality.

What Services are Included in Home Care Packages?

Home Care Packages cover a wide range of services that support health, wellbeing, and daily living. The services depend on the person’s care plan and needs.

Health and Nursing Care

• Clinical care, including wound care and medication management.
• Access to allied health services like physiotherapy and occupational therapy.
• Support for health conditions under the Aged Care Act.

Personal Care

• Assistance with bathing, dressing, and grooming.
• Help with mobility and transfers.
• Support for continence care and hygiene.

Home Maintenance

• Cleaning, gardening, and minor home repairs.
• Support with home modifications for safety.
• Assistance with grocery shopping and meal preparation.

Social Care

• Transport to appointments and community activities.
• Support for social connections and mental wellbeing.
• Programs to reduce loneliness and improve engagement.

What Services are NOT Included in Home Care Packages?

Home Care Packages do not cover:

• Rent or mortgage payments.
• Entertainment and personal leisure activities.
• Holidays or travel expenses.
• General household items (e.g., furniture and white goods).
• Services covered by Medicare or private health insurance.

The Australian Government ensures that aged care services follow aged care standards and provide high-quality care. If concerns arise, the Aged Care Quality and Safety Commission reviews complaints to define what good care should be.